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Logistic Management in Air Transport (Fall 2014-2015) |
Course Instructors
The course instructors for the lecture are Dr. David Gillen and Dr. Benny Mantin. Their bio can be seen in the links below:
Dr. David Gillen
Dr. Benny Mantin
Course Description
An airline’s ultimate success in creating value depends on how efficiently and effectively it executes its strategic goals. This requires a detailed understanding of the processes used to produce and deliver goods and/or services to passengers as well as upstream and downstream in the supply chain. Logistics & Supply Chain Management therefore involves the coordination of multiple value-creating processes that are typically fragmented and dispersed across organizational and geographic boundaries. This fragmentation creates opportunities (e.g. lower costs) but also challenges (e.g. longer lead times). Firms therefore need to find a way to exploit the benefits provided by fragmented supply chains, while making sure that the challenges are managed effectively.
This course will provide students with the managerial tools needed to understand and articulate the impact of an organization’s business processes, and the ability to analyze and continuously improve these business processes. The material taught will expose students to the challenges involved in managing the logistics and supply chains as well as understand the complexity of inter-firm and intra-firm coordination. The goal of the course is to develop a framework to address a variety of logistical and supply chain management challenges.
Course Material
The textbook listed below, Matching Supply with Demand, contains a significant proportion of the conceptual and illustrative material from which lecture material will be drawn. Text material, class presentation slides and notes and other materials will be posted on the course website or handed out in class. The text is recommended, not compulsory.
Cachon, Gerard and Christian Terwiesch (2013), Matching Supply with Demand: An Introduction to Operations Management, 3rd edition McGraw Hill-Irwin [ISBN 978-0-07-352516-7]
Course Topics and Timetable
Main course topics can be seen from this link.
Course timetable can be seen from this link.
Course Assessment
There will be a 3-hour exam within one month of completing the course. Students will also be asked to complete a significant case analysis that will count towards the students’ final grade 35 percent. Class participation will form 15 percent of the final grade. Final exam will form the balance of the student’s final grade of 40 percent. There will also be an in class presentation investigating strategic trade-offs (in the same groups) consisting of 10 percent.
Lecture Notes
Lecture notes are given in the table below:
Supplemental Materials
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Problem Set 1 - Day 2 Questions |
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Problem Set 2 - Day 3 Questions |
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Problem Set 3 - Day 4 Questions |
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Problem Set 4 - Day 6 Questions |
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Problem Set 1 - Day 2 Answers |
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Problem Set 2 - Day 3 Answers |
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Problem Set 3 - Day 4 Answers |
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Problem Set 4 - Day 6 Answers |
Case Study
Cases will also be an important component of the course. Given the compressed nature of the course, the cases will be short and focus on operations/logistics issues in the airline industry, as much as possible. Students will be placed on teams composed of 5-6 students each. The instructors will establish team membership. There will be a case assignment where students will be presented with a case and be asked to address some questions. The students will work in teams.
The case studies can be seen in the tables below:
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Motherland Air Case Study |
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Motherland Air Spreadsheet File |
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Airline Data |
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Motherland Air Case Study Results |
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Preferred Customer Service Case Study Presentation |
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Preferred Customer Service at USAirways |
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Preferred Customer Case Questions |
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Toolpack Executable |
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