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M.Sc. In Air Transport Management Program  › Courses  › Logistics Management in Air Transport
Logistics Management in Air Transport
Course Instructors

The course instructors for the Logistic Management in Air Transport will be Prof.Dr. David Gillen and Prof.Dr. Benny Mantin.

Teaching Level
  • This course is a course in master's degree.
  • Students will have a basic knowledge of logistic management about air transportation but with some review to be provided, where necessary.
  • Students should have a basic knowledge of the aviation industry and must have a work experience with an airline company.​
Course Description
  • An airline’s ultimate success in creating value depends on how efficiently and effectively it executes its strategic goals. This requires a detailed understanding of the processes used to produce and deliver goods and/or services to passengers as well as upstream and downstream in the supply chain. Logistics & Supply Chain Management therefore involves the coordination of multiple value-creating processes that are typically fragmented and dispersed across organizational and geographic boundaries. This fragmentation creates opportunities (e.g. lower costs) but also challenges (e.g. longer lead times). Firms therefore need to find a way to exploit the benefits provided by fragmented supply chains, while making sure that the challenges are managed effectively.
  • This course will provide students with the managerial tools needed to understand and articulate the impact of an organization's business process, and the ability to analyze and continuously improve these business processes. The material taught will expose students to the challenges involved in managing the logistics and supply chains as well as understand the complexity of inter-firm coordination. The goal of the course is to develop a framework to address a variety of logistical and supply chain management challenges.
Getting to Know
  • You: each student will be asked to provide the instructors with a ½ to one page description of their background (degrees, courses and area where they work in THY) and their 3 major interests in studying operations and logistics.
Academic Assessment
  • There will be a 3-hour exam within one month of completing the course. Students will also be asked to complete exercises and assignments, which will be discussed the next day in class and will form 20 percent of the final grade. There will be a significant case analysis that will also count towards the students’ final grade 30 percent. Class participation will form 10 percent of the final grade. Final exam will form the balance of the student’s final grade of 40 percent.
  • The participation grade is based on the instructors’ evaluation of the quality of each student's progress and contribution during the course. Please carefully read all assigned materials, make a serious attempt to complete exercises and answer assigned questions, and be ready and willing to actively engage in the classroom learning experience. Students may be asked to explain concepts in class. The implicit assumption is that we all have something to contribute to the collective learning experience each day, and we all want to benefit from it.
Course Format
Course Textbook
  • Cachon, Gerard and Christian Terwiesch (2013), Matching Supply with Demand: An Introduction to Operations Management, 3rd edition McGraw Hill-Irwin [ISBN 978-0-07-352516-7]
Lecture Notes
  • Lecture Notes are given below:
Lecture Notes  
Module 01
Module 02 - 03  
Module 04  
Module 05 - 06 (updated)  
Module 07 - 08 (updated)  
Module 09
Module 10  
Module 11 - 12 (updated)\img\aviation\datafiles/Lecture Notes/Operations and Logistics Mng/Operations & Logistics Management Lectures Slides Day 6 Logistics April 30.ppt  

Case Studies and Assignments
  • Cases will also be an important component of the course. Given the compressed nature of the course, the cases will be short and focus on operations/logistics issues in the airline industry, as much as possible. Students will be placed on teams composed of 4-5 students each. The instructors will establish team membership. There will be two cases, one short and a second more detailed that will be included in the course and will form a portion of the final grade. The smaller case is Harvard Business School, Kristen Cookie Company (abridged) No. 9-608-637 (July 12 2007) and the more detailed case is North American Case Research Associates Inc. Preferred Customer service at USAirways (NA 0202).
Kristen Cookie Company  
Case Study Presentation  
Airlines Data Set  
Gannt Chart Template  

North American Case Associates Inc.  
Case Study Presentation
Questions (pdf) or Questions (docx)  
Queuing ToolPack  

  • REVISION TO ASSIGNMENTS: We had originally designed the assignments so we could stay after 5:00 PM to help you. With the change to 10-6 time slot it has created significant difficulties. Therefore, we will revise the assignment requirements for this course to the following:.
    • Assignment 2 – do 1 of 2 questions
    • Assignment 3 – do 2 of 3 questions
    • Assignment 4 – do 1 of 3 questions
  • You can choose whichever questions you wish. The proportion of the grade assigned to assignments will remain the same.
Problem Set 1 - Day 2 Questions
Problem Set 2 - Day 3 Questions  
Problem Set 3 - Day 4 Questions  
Problem Set 4 - Day 6 Questions  

  • Solutions to some of the assignments are given in the table below.
Problem Set 2 - Day 3 Questions and Answers
Problem Set 3 - Day 5 Questions and Answers  
Problem Set 4 - Day 6 Questions and Answers  
Supply Chain Game Summaries  

  • Dear Air Transport Students, These are the 4 slides to todays lecture as I thought they helped explain some concepts a bit better. Also see the statistical tables you would need for assignments – Standard Normal Distribution Tables and Loss Tables.
Extra Presentation Files for Day 4
Normal Distribution Function Tables  
Evaluation of the Loss Function  


Queuing ToolPack